Days, Free Returns, No Restocking Fee
offer an easy 30 day return policy on purchases, we even pay the return
shipping*. A 0% restocking fee will be charged for all return orders. We gladly
accept the return of products that are defective due to defects in
manufacturing and/or workmanship for 30 days from the date of receipt.
Fulfillment mistakes that we make resulting in the shipment of incorrect
product to you will also be accepted for return 30 days from the date of
Freight/LTL and International shipments are not eligible for Free Return
be mindful of the following details about returns:
- We charge a 0%
restocking fee. We pay restocking fees to our vendor as well as shipping
both ways. If you have any questions about the 0% restocking fee let us
- An order cannot
be cancelled once it has shipped. If you decide to cancel after shipment,
our standard return policy applies.
- Returned items
must be in new condition and in the original packaging.
- Please do not
assemble or modify a product before returning it or else we cannot refund
- Items must be in
brand new, unused, unopened and uninstalled condition to be considered for
a refund. It must be able to be sold as new.
an Item or Order
- Call or email
indeHomes for an RMA (Return Merchandise Authorization)
- We will issue an
RMA and Return Label as applicable
if My Order Arrives Damaged?
package all of our products well so they arrive on your doorstep snug, safe,
and secure. We double-box many items, and we refuse to sell products that are
easily damaged during shipping. If an item does arrive damaged or with parts
missing, please notify us within 48 hours. We're happy to send you replacement
parts as soon as possible (if available).
Or for small package shipments, (non-LTL) we can file a damage claim on
your behalf and refund your purchase once the item has been picked up by UPS
Freight Return and Damage Policy
- Do not let the
truck drivers pressure you into signing the BOL (delivery paperwork)
before you fully inspect the merchandise. Make them wait while you inspect
it. When you sign for delivery, even if the package appears only slightly
damaged, please write "Package Damaged." If the package looks
significantly damaged, please refuse delivery. In this case, please notify
us so that we can expect the return shipment. Once the package returns to
us we will send you a new one right away. PLEASE NOTE: IF DAMAGE IS
NOT NOTED ON THE DELIVERY PAPERWORK, WE WILL NOT BE ABLE TO ASSIST IN
FILING A CLAIM ON YOUR BEHALF. YOU
WILL BE RESPONSIBLE FOR FILING THE CLAIM DIRECTLY WITH THE CARRIER
- If your order has been shipped by freight truck, you will receive notification with the PRO number so that you can track your shipment. If your order is shipping to a residential address, the carrier will call ahead of time to set up a delivery appointment. If the address is commercial, then the carrier will delivery your order between 8 am and 5 pm. IF A DELIVERY APPOINTMENT IS MADE AND NOT KEPT, OR IF SOMEONE IS NOT AVAILABLE TO ACCEPT DELIVERY AT A COMMERCIAL ADDRESS DURING BUSINESS HOURS, THEN ADDITIONAL REDELIVERY FEES WILL BE ASSESSED. If delivery cannot be made, and the item is returned, original and return shipping charges will apply.
- If you have
already accepted the package and notice missing or damaged parts, please
contact the carrier immediately. If the item has been signed for
free and clear, it is unlikely that a damage claim can be filed, but we
would be happy to assist you with any contact information etc if you wish
to pursue a claim for damage that was not noted at the time of delivery.
- If you are
unable to file a claim, but wish to receive touch-up paint or replacement
parts, we would be happy to assist you with obtaining those from the
manufacturer if possible.
Additional costs may be incurred by you for this.
- After a claim is
made, if you decide you do not want parts or a replacement unit, you can
return the item under our standard return policy.
- If your product
has a manufacturer's defect, we can either replace the defective part, or,
if necessary, the entire unit. We may ask you to work with the
manufacturer direct in some cases for quickest resolution.
- We select only
the most reliable, highest quality products and the most reputable
manufacturers to work with. If you have any issues or questions, please
orders of $99 or more* (Most Items 48 States and also Some Products to Canada
will ship your order using the fastest, safest, and most reliable method
possible. When your order ships we will notify you via email. Included in your
email will be a tracking number for your shipment. We encourage you to track
your package online or on the phone with the carrier. Most companies can
provide an estimated delivery date. Be sure to contact us if anything seems
unusual with the progress of the shipment. You can also track your packages via
My Account. Please note we cannot ship to P.O. Boxes or Military APOs.
- We will ship smaller, lighter items via UPS or USPS. Depending on how close
you are to the shipping warehouse, your item will arrive between 1 and 6
business days (1 to 10 business days for USPS) after it leaves the warehouse.
We do not require an adult signature for deliveries, but please note that the
decision to leave your package without a signature is at the discretion of the
delivery person. If you want an item left at your doorstep, the best thing to
do is leave a note on your door asking the driver to leave your package with
"No Signature Required." Be sure to include your name and tracking
number on the note.
- Many items on our website are too large or heavy to ship via UPS or USPS, so
they are shipped via Truck Freight. Truck Freight is different than standard
UPS or USPS. Once your merchandise arrives at the delivery agent's local
terminal, the agent will call you to set up a 2- to 4-hour appointment for
delivery. Most truck delivery companies offer appointment windows between 8:00
A.M. and 5:00 P.M., Monday through Friday.
you choose Truck Delivery, or your item is too large to ship via UPS, your
items will be delivered to the driveway or curb outside of your address. It is
Self Service. You will need to move the package from the curb into your home or
garage. You may want a friend or family member on hand for help.
- Once your order
arrives in the area, a representative from the shipping company will call
you to arrange a 2- to 4-hour window for delivery. IF THERE HAVE BEEN ANY CHANGES IN YOUR
PHONE NUMBER PLEASE NOTIFY US IMMEDIATELY so that you may be reached to
schedule delivery. If you cannot be
reached, your shipment may be turned around and incur return shipping
costs. In addition, if a delivery appointment is made and you are unavailable for the delivery at that time, redelivery charges will be incurred.
freight carriers offer their own additional services. Once we send you
your tracking info, you can call the carrier directly to get more
info. If you would like to schedule
any additional services with us ahead of time, please call us for a quote.
Inspection: Please make sure that you inspect the packages carefully at
the time of delivery. Do not let the truck drivers pressure you into
signing the BOL before you fully inspect the merchandise. Make them wait
while you inspect it. If the box has any damage, or if there is any reason
you are concerned with its packaging or delivery, please write,
"Product Damaged" clearly on the sheet the delivery agent asks
you to sign. This simply insures that if there is any damage, it will be
easy to take care of the problem.
PLEASE NOTE: IF DAMAGE IS NOT NOTED ON THE DELIVERY PAPERWORK, WE
WILL NOT BE ABLE TO ASSIST IN FILING A CLAIM ON YOUR BEHALF. YOU WILL BE RESPONSIBLE FOR FILING THE
CLAIM DIRECTLY WITH THE CARRIER YOURSELF.
If damage is severe, please refuse the shipment to be returned to
the sender and notify us immediately.
If there is slight damage to the shipping container/box, please
note that on the paperwork, so that if there is any concealed damage, we
can hold the shipper responsible.
If you did note the damage at the time of delivery on the
paperwork, please let us know right away so that we can assist you in
filing a claim with the shipper.
Please note that we only have about 24 hours to file these claims,
so it is imperative that you notify us immediately of any damage
sustained. If you sign for the item
free and clear, without noting damage on the paperwork, any damage claim
will be your responsibility.
Will My Order Arrive?
are not processed or shipped on Saturday or Sunday. We cannot guarantee when an
order will arrive. Consider any shipping or transit time offered to you by
indeHomes or other parties only as an estimate. We encourage you to order in a
timely fashion to avoid delays caused by shipping or product availability.
provide you with the greatest selection on the internet, we ship from
warehouses all over the country. Product lead time varies based on many
different factors. Some warehouses stock items that can be shipped the same day
or within 24 hours. Others items require a longer time (e.g. 2-4 weeks).
Small Package shipments within the United States, delivery usually takes
between 1 and 6 business days (except for USPS which ships in 1-10 business
days) after your order is shipped from the warehouse. You should remember that
the estimated Lead Time still applies before the item ships out. Be sure to
call us if you have any questions or concerns.
Truck Freight shipments, delivery usually takes between 3 and 6 days from when
your order ships. For residential deliveries, you will be contacted for an
appointment as soon as your order arrives at the local terminal. For commercial
deliveries, no appointment will be made. If you need to make one, please
a multiple product order, we will make every attempt to ship all products
contained in the order at the same time. When necessary, we may hold a shipment
to ensure all products ship together. This will happen if an order has multiple
products sourced from one of our suppliers and one or more of the products are
on backorder. If this happens, we will email you with the expected lead times.
Products that are unavailable at the time of shipping will be shipped as they
become available, unless you inform us otherwise. You will only be charged for
shipping at the rate quoted to you on your purchase receipt unless you want to
expedite or change the order.
we drop ship, sometimes backorders do occur. When this happens we will notify
you immediately via email. We will ship your products as they become available.
Sometimes we may hold multiple products on an order until the backordered
products are available so they can all ship at once. You may cancel your order
at any time prior to shipping.
look for the logo to enjoy free
shipping on items throughout the store. Any item with the Free Shipping Logo
will ship for free. On top of the Free Shipping items, if the items in your
order total $99 or more, your order ships FREE! Free shipping currently applies
to the continental 48 states and some products also ship for free to Canada.
order to keep your costs down and our pricing simple, we either provide free
shipping or, in certain cases, charge shipping per item. This charge, if any,
is indicated in your shopping cart and covers ground shipping within the
continental United States. We won't surprise you with any hidden charges or
handling fees. The price you see in the shopping cart is the price you pay.
Please refer to the following chart to understand the specific shipping rates
for items that fall under our Standard Shipping Policy:
Certain products we offer do carry associated shipping charges either per item
or per order amount. The total item shipping charges, if any, will be detailed
in the shopping cart page prior to checkout. Order Amount for promotional
shipping doesn't include, and offer doesn't apply to, gift cards, bulk orders,
applicable shipping charges, international fees, or sales tax. Shipping
surcharge applies to Alaska, Hawaii, U.S. Territories and International
shipments. Some items have specific shipping charges and are not eligible
towards the qualifying amount for the reduced shipping rates or free shipping.
Other eligible item(s) in your cart at time of checkout will still count
towards the qualifying total.
have partnered with Bongo International to service our international customers.
you have created your shopping Cart, choose the “International Customers…Click
here to pay” button. You will be automatically transferred to Bongo's Secure
International Checkout page where you will be provided with international
shipping costs as well as duties and taxes for your shipment.
completion of your order, Bongo will charge your credit card for the entire
purchase. We will ship the goods to Bongo's Global Distribution Facility where
Bongo will process the order and transport the goods to your international
address. There are no additional fees or registration processes with this
Lead-Time - The average
delivery times posted on our website are for orders shipping within the
contiguous United States. Most orders shipping to Canada and Worldwide will
have increased transit time due to customs inspection and further distance from
the supplier distribution centers*. Please note that we do not currently offer
expedited shipping to Canadian and International addresses.
transit time from shipment date:
Parcel: 5 - 10 Business Days
Freight: 5 - 10 Business Days
of our suppliers have warehouses located in Canada. Whenever possible, we will
ship from our Canadian warehouses to remove duty fees and cut down on transit
time to you!
– indeHomes shall automatically charge and withhold the applicable sales tax
for orders delivered to addresses in Indiana. Certain products may also have
sales tax added, depending on our supplier’s terms and conditions. For orders
shipped to other states, you are solely responsible for all sales taxes or
other taxes. Duty and brokerage fees are not included in the monies paid to
indeHomes for Canada orders. Those fees will be due when the product arrives
for delivery. For all countries EXCEPT Canada, the Taxes, duty, and
brokerage fees are included in the shipping at checkout.
Unless otherwise noted, we accept returns on all International orders. All
orders fall under our Standard Return Policy.
- Duties and GST
will be refunded. However, all actual shipping costs and brokerage fees
- Sets of products
may contain individual pieces that are not eligible for international
- Certain product
warranties may only be valid in the United States
- All products on
our sites are subject to safety and testing standards as required by the
United States and may not be certified for use outside the United States
- All prices shown
in US Dollars
Terms and Conditions
READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS
WEBSITE. All users of this site agree that access to and use of this site are
subject to the following terms and conditions and other applicable law. If you
do not agree to these terms and conditions, please do not use this site.
entire content included in this site, including but not limited to text,
graphics or code is copyrighted as a collective work under the United States
and other copyright laws, and is the property of indeHomes. The collective work
includes works that are licensed to indeHomes. Copyright 2013, indeHomes ALL
RIGHTS RESERVED. Permission is granted to electronically copy and print hard
copy portions of this site for the sole purpose of placing an order with
indeHomes or purchasing indeHomes products. You may display and, subject to any
expressly stated restrictions or limitations relating to specific material,
download or print portions of the material from the different areas of the site
solely for your own non-commercial use, or to place an order with indeHomes or
to purchase indeHomes products. Any other use, including but not limited to the
reproduction, distribution, display or transmission of the content of this site
is strictly prohibited, unless authorized by indeHomes. You further agree not
to change or delete any proprietary notices from materials downloaded from the
trademarks, service marks and trade names of indeHomes used in the site are
trademarks or registered trademarks of indeHomes. Any unauthorized use of the
materials appearing on this site may violate trademark and other applicable
laws and could result in criminal or civil penalties.
site and the materials and products on this site are provided "as is"
and without warranties of any kind, whether express or implied. To the fullest
extent permissible pursuant to applicable law, indeHomes disclaims all
warranties, express or implied, including, but not limited to, implied warranties
of merchantability and fitness for a particular purpose and non-infringement.
indeHomes does not represent or warrant that the functions contained in the
site will be uninterrupted or error-free, that the defects will be corrected,
or that this site or the server that makes the site available are free of
viruses or other harmful components. indeHomes does not make any warrantees or
representations regarding the use of the materials in this site in terms of
their correctness, accuracy, adequacy, usefulness, timeliness, reliability or
otherwise. Some states do not permit limitations or exclusions on warranties,
so the above limitations may not apply to you.
shall not be liable for any special or consequential damages that result from
the use of, or the inability to use, the materials on this site or the
performance of the products, even if indeHomes has been advised of the
possibility of such damages. Applicable law may not allow the limitation of
exclusion of liability or incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
the event that an indeHomes product is mistakenly listed at an incorrect price,
or error in pricing information received from our suppliers, indeHomes reserves
the right to refuse or cancel any orders placed for product listed at the
incorrect price. indeHomes reserves the right to refuse or cancel any such
orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is
cancelled, indeHomes shall issue a credit to your credit card account in the
amount of the incorrect price.
receipt of an electronic or other form of order confirmation does not signify
our acceptance of your order, nor does it constitute confirmation of our offer
to sell. IndeHomes reserves the right at any time after receipt of your order
to accept or decline your order for any reason or to supply less than the
quantity you ordered of any item.
terms and conditions are applicable to you upon your accessing the site and/or
completing the registration or shopping process. These terms and conditions, or
any part of them, may be terminated by indeHomes without notice at any time,
for any reason. The provisions relating to Copyrights, Trademark, Disclaimer,
Limitation of Liability, Indemnification and Miscellaneous, shall survive any
accept the following credit cards: Visa, MasterCard, American Express, and
Discover. We also accept PayPal, Google Wallet and Amazon Payments. There is no
surcharge for using your credit card to make purchases. Please be sure to
provide your exact billing address and telephone number (i.e. the address and
phone number your credit card bank has on file for you). Incorrect information
will cause a delay in processing your order. Your credit card will be billed
upon completion and checkout of your order.
may deliver notice to you by means of e-mail, a general notice on the site, or
by other reliable method to the address you have provided to indeHomes.
use of this site shall be governed in all respects by the laws of the state of
Indiana, U.S.A., without regard to choice of law provisions, and not by the
1980 U.N. Convention on contracts for the international sale of goods. You
agree that jurisdiction over and venue in any legal proceeding directly or
indirectly arising out of or relating to this site (including but not limited
to the purchase of indeHomes products) shall be in the state or federal courts
located in Marion County, Indiana. Any cause of action or claim you may have
with respect to the site (including but not limited to the purchase of
indeHomes products) must be commenced within one (1) year after the claim or
cause of action arises. indeHomes's failure to insist upon or enforce strict
performance of any provision of these terms and conditions shall not be construed
as a waiver of any provision or right. Neither the course of conduct between
the parties nor trade practice shall act to modify any of these terms and
conditions. indeHomes may assign its rights and duties under this Agreement to
any party at any time without notice to you.
in any manner or form on the site, including via e-mail, chat, or by use of
obscene or abusive language, is strictly forbidden. Impersonation of others,
including an indeHomes or other licensed employee, host, or representative, as
well as other members or visitors on the site is prohibited. You may not upload
to, distribute, or otherwise publish through the site any content which is
libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights,
abusive, illegal, or otherwise objectionable which may constitute or encourage
a criminal offense, violate the rights of any party or which may otherwise give
rise to liability or violate any law. You may not upload commercial content on
the site or use the site to solicit others to join or become members of any
other commercial online service or other organization.
does not and cannot review all communications and materials posted to or
created by users accessing the site, and is not in any manner responsible for
the content of these communications and materials. You acknowledge that by
providing you with the ability to view and distribute user-generated content on
the site, indeHomes is merely acting as a passive conduit for such distribution
and is not undertaking any obligation or liability relating to any contents or
activities on the site. However, indeHomes reserves the right to block or
remove communications or materials that it determines to be (a) abusive,
defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in
violation of a copyright, trademark or; other intellectual property right of
another or (d) offensive or otherwise unacceptable to indeHomes in its sole
agree to indemnify, defend, and hold harmless indeHomes, its officers,
directors, employees, agents, licensors and suppliers (collectively the
"Service Providers") from and against all losses, expenses, damages
and costs, including reasonable attorneys' fees, resulting from any violation
of these terms and conditions or any activity related to your account
(including negligent or wrongful conduct) by you or any other person accessing
the site using your Internet account.
keep your personal information private and secure. When you make a purchase
from our site, you provide your name, email address, credit card information,
address, phone number, and a password. We use this information to process your
orders, to keep you updated on your orders and to personalize your shopping
secure servers protect your information using advanced encryption techniques
and firewall technology.
keep you informed about our latest offers, we may notify you of current
promotions, specials and new additions to the indeHomes site. You may
unsubscribe from our newsletters by following the unsubscribe instructions in
any email you receive from us.
entering any of our contests or prize drawings, you provide your name, email
address and mailing address. If you win, we will send the prize to the address
entered and notify you by email. When you enter a contest or drawing you are
also included in our newsletter list to receive notice of promotions, specials
and new additions to the IndeHomes site. You may unsubscribe from this news
list by following the unsubscribe instructions in any email received.
use "cookies" to keep track of your current shopping session to
personalize your experience and so that you may retrieve your shopping cart at
an attempt to provide increased value to our visitors, indeHomes may link to
sites operated by third parties. However, even if the third party is affiliated
with indeHomes, indeHomes has no control over these linked sites, all of which
have separate privacy and data collection practices, independent of indeHomes.
These linked sites are only for your convenience and therefore you access them
at your own risk. Nonetheless, indeHomes seeks to protect the integrity of its
web site and the links placed upon it and therefore requests any feedback on
not only its own site, but for sites it links to as well (including if a
specific link does not work).