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indeHomes - Policies, Terms and Conditions
 
indeHomes Terms and Conditions  by 

Return Policy

 

30 Days, Free Returns, No Restocking Fee

 

We offer an easy 30 day return policy on purchases, we even pay the return shipping*. A 0% restocking fee will be charged for all return orders. We gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of receipt. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of receipt.

 

*Truck Freight/LTL and International shipments are not eligible for Free Return Shipping.

 

Please be mindful of the following details about returns: 

  • We charge a 0% restocking fee. We pay restocking fees to our vendor as well as shipping both ways. If you have any questions about the 0% restocking fee let us know. 
  • An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our standard return policy applies.
  • Returned items must be in new condition and in the original packaging.
  • Please do not assemble or modify a product before returning it or else we cannot refund your purchase.
  • Items must be in brand new, unused, unopened and uninstalled condition to be considered for a refund. It must be able to be sold as new.

 

Return an Item or Order

  • Call or email indeHomes for an RMA (Return Merchandise Authorization)
  • We will issue an RMA and Return Label as applicable

 

What if My Order Arrives Damaged?

We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 48 hours. We're happy to send you replacement parts as soon as possible (if available).  Or for small package shipments, (non-LTL) we can file a damage claim on your behalf and refund your purchase once the item has been picked up by UPS for inspection. 

 

Truck Freight Return and Damage Policy

  • Do not let the truck drivers pressure you into signing the BOL (delivery paperwork) before you fully inspect the merchandise. Make them wait while you inspect it. When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, please refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.  PLEASE NOTE: IF DAMAGE IS NOT NOTED ON THE DELIVERY PAPERWORK, WE WILL NOT BE ABLE TO ASSIST IN FILING A CLAIM ON YOUR BEHALF.  YOU WILL BE RESPONSIBLE FOR FILING THE CLAIM DIRECTLY WITH THE CARRIER YOURSELF.
  • If your order has been shipped by freight truck, you will receive notification with the PRO number so that you can track your shipment.  If your order is shipping to a residential address, the carrier will call ahead of time to set up a delivery appointment.  If the address is commercial, then the carrier will delivery your order between 8 am and 5 pm.  IF A DELIVERY APPOINTMENT IS MADE AND NOT KEPT, OR IF SOMEONE IS NOT AVAILABLE TO ACCEPT DELIVERY AT A COMMERCIAL ADDRESS DURING BUSINESS HOURS, THEN ADDITIONAL REDELIVERY FEES WILL BE ASSESSED.  If delivery cannot be made, and the item is returned, original and return shipping charges will apply.   
  • If you have already accepted the package and notice missing or damaged parts, please contact the carrier immediately. If the item has been signed for free and clear, it is unlikely that a damage claim can be filed, but we would be happy to assist you with any contact information etc if you wish to pursue a claim for damage that was not noted at the time of delivery.
  • If you are unable to file a claim, but wish to receive touch-up paint or replacement parts, we would be happy to assist you with obtaining those from the manufacturer if possible.  Additional costs may be incurred by you for this.
  • After a claim is made, if you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
  • If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit. We may ask you to work with the manufacturer direct in some cases for quickest resolution.
  • We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, please contact us.

Shipping Policy

 

FREE SHIPPING!

On orders of $99 or more* (Most Items 48 States and also Some Products to Canada Ship Free)

 

Order Shipment Information

 

We will ship your order using the fastest, safest, and most reliable method possible. When your order ships we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via My Account. Please note we cannot ship to P.O. Boxes or Military APOs.

 

Small Package - We will ship smaller, lighter items via UPS or USPS. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

 

Truck Freight - Many items on our website are too large or heavy to ship via UPS or USPS, so they are shipped via Truck Freight. Truck Freight is different than standard UPS or USPS. Once your merchandise arrives at the delivery agent's local terminal, the agent will call you to set up a 2- to 4-hour appointment for delivery. Most truck delivery companies offer appointment windows between 8:00 A.M. and 5:00 P.M., Monday through Friday. 

 

If you choose Truck Delivery, or your item is too large to ship via UPS, your items will be delivered to the driveway or curb outside of your address. It is Self Service. You will need to move the package from the curb into your home or garage. You may want a friend or family member on hand for help.

 

Delivery Notes

  • Once your order arrives in the area, a representative from the shipping company will call you to arrange a 2- to 4-hour window for delivery.  IF THERE HAVE BEEN ANY CHANGES IN YOUR PHONE NUMBER PLEASE NOTIFY US IMMEDIATELY so that you may be reached to schedule delivery.  If you cannot be reached, your shipment may be turned around and incur return shipping costs.  In addition, if a delivery appointment is made and you are unavailable for the delivery at that time, redelivery charges will be incurred.
  • Sometimes freight carriers offer their own additional services. Once we send you your tracking info, you can call the carrier directly to get more info.  If you would like to schedule any additional services with us ahead of time, please call us for a quote.
  • Damage Inspection: Please make sure that you inspect the packages carefully at the time of delivery. Do not let the truck drivers pressure you into signing the BOL before you fully inspect the merchandise. Make them wait while you inspect it. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.  PLEASE NOTE: IF DAMAGE IS NOT NOTED ON THE DELIVERY PAPERWORK, WE WILL NOT BE ABLE TO ASSIST IN FILING A CLAIM ON YOUR BEHALF.  YOU WILL BE RESPONSIBLE FOR FILING THE CLAIM DIRECTLY WITH THE CARRIER YOURSELF.  If damage is severe, please refuse the shipment to be returned to the sender and notify us immediately.  If there is slight damage to the shipping container/box, please note that on the paperwork, so that if there is any concealed damage, we can hold the shipper responsible.  If you did note the damage at the time of delivery on the paperwork, please let us know right away so that we can assist you in filing a claim with the shipper.  Please note that we only have about 24 hours to file these claims, so it is imperative that you notify us immediately of any damage sustained.  If you sign for the item free and clear, without noting damage on the paperwork, any damage claim will be your responsibility.

When Will My Order Arrive?

Orders are not processed or shipped on Saturday or Sunday. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by indeHomes or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

 

To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Product lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks).

 

For Small Package shipments within the United States, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is shipped from the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to call us if you have any questions or concerns.

 

For Truck Freight shipments, delivery usually takes between 3 and 6 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

 

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. When necessary, we may hold a shipment to ensure all products ship together. This will happen if an order has multiple products sourced from one of our suppliers and one or more of the products are on backorder. If this happens, we will email you with the expected lead times. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt unless you want to expedite or change the order.

 

Out-of-Stock Products

Because we drop ship, sometimes backorders do occur. When this happens we will notify you immediately via email. We will ship your products as they become available. Sometimes we may hold multiple products on an order until the backordered products are available so they can all ship at once. You may cancel your order at any time prior to shipping.

 

Free Shipping

Simply look for the https://www.indehomes.com/assets/images/freeship.pnglogo to enjoy free shipping on items throughout the store. Any item with the Free Shipping Logo will ship for free. On top of the Free Shipping items, if the items in your order total $99 or more, your order ships FREE! Free shipping currently applies to the continental 48 states and some products also ship for free to Canada.

 

In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the continental United States. We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay. Please refer to the following chart to understand the specific shipping rates for items that fall under our Standard Shipping Policy:

 

Order Amount

Shipping Cost

$.01 - $98.99

$9.99

= $99.00

Free!

 

Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. The total item shipping charges, if any, will be detailed in the shopping cart page prior to checkout. Order Amount for promotional shipping doesn't include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges, international fees, or sales tax. Shipping surcharge applies to Alaska, Hawaii, U.S. Territories and International shipments. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total.

 

International Shipping

 

We have partnered with Bongo International to service our international customers.

 

Once you have created your shopping Cart, choose the “International Customers…Click here to pay” button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

 

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

 

Lead-Time - The average delivery times posted on our website are for orders shipping within the contiguous United States. Most orders shipping to Canada and Worldwide will have increased transit time due to customs inspection and further distance from the supplier distribution centers*. Please note that we do not currently offer expedited shipping to Canadian and International addresses. 

 

Estimated transit time from shipment date:

 

Small Parcel: 5 - 10 Business Days

Truck Freight: 5 - 10 Business Days

 

*Some of our suppliers have warehouses located in Canada. Whenever possible, we will ship from our Canadian warehouses to remove duty fees and cut down on transit time to you!

 

Taxes & Duties – indeHomes shall automatically charge and withhold the applicable sales tax for orders delivered to addresses in Indiana. Certain products may also have sales tax added, depending on our supplier’s terms and conditions. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. Duty and brokerage fees are not included in the monies paid to indeHomes for Canada orders. Those fees will be due when the product arrives for delivery. For all countries EXCEPT Canada, the Taxes, duty, and brokerage fees are included in the shipping at checkout.

 

Returns - Unless otherwise noted, we accept returns on all International orders. All orders fall under our Standard Return Policy.

 

Please Note:

  • Duties and GST will be refunded. However, all actual shipping costs and brokerage fees are non-refundable.
  • Sets of products may contain individual pieces that are not eligible for international shipping
  • Certain product warranties may only be valid in the United States
  • All products on our sites are subject to safety and testing standards as required by the United States and may not be certified for use outside the United States
  • All prices shown in US Dollars

 

Terms and Conditions

 

indeHomes Terms and Conditions

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of indeHomes. The collective work includes works that are licensed to indeHomes. Copyright 2013, indeHomes ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with indeHomes or purchasing indeHomes products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with indeHomes or to purchase indeHomes products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by indeHomes. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

 

Trademarks

All trademarks, service marks and trade names of indeHomes used in the site are trademarks or registered trademarks of indeHomes. Any unauthorized use of the materials appearing on this site may violate trademark and other applicable laws and could result in criminal or civil penalties.

 

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, indeHomes disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. indeHomes does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. indeHomes does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

 

Limitation of Liability

indeHomes shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if indeHomes has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

Typographical Errors

In the event that an indeHomes product is mistakenly listed at an incorrect price, or error in pricing information received from our suppliers, indeHomes reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. indeHomes reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, indeHomes shall issue a credit to your credit card account in the amount of the incorrect price.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. IndeHomes reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by indeHomes without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

 

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express, and Discover. We also accept PayPal, Google Wallet and Amazon Payments. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon completion and checkout of your order.

 

Notice

indeHomes may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to indeHomes.

 

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Indiana, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of indeHomes products) shall be in the state or federal courts located in Marion County, Indiana. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of indeHomes products) must be commenced within one (1) year after the claim or cause of action arises. indeHomes's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. indeHomes may assign its rights and duties under this Agreement to any party at any time without notice to you.

 

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an indeHomes or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

 

Participation Disclaimer

indeHomes does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, indeHomes is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, indeHomes reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to indeHomes in its sole discretion.

 

Indemnification

You agree to indemnify, defend, and hold harmless indeHomes, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

 

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. 

 

Our secure servers protect your information using advanced encryption techniques and firewall technology. 

 

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the indeHomes site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. 

 

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the IndeHomes site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. 

 

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

 

Third-Party Links

In an attempt to provide increased value to our visitors, indeHomes may link to sites operated by third parties. However, even if the third party is affiliated with indeHomes, indeHomes has no control over these linked sites, all of which have separate privacy and data collection practices, independent of indeHomes. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, indeHomes seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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